Part-Time Senior Hyper Wellness Representative

• Competitive hourly pay 
• Primarily weekend, part-time schedule
• Opportunities for advancement and leadership development
• Complimentary and discounted wellness services
• Casual dress code
• Positive, wellness-focused team culture
• Opportunity to make a direct impact on studio sales and growth

• Actively sell memberships, service packages, upgrades, and retail products.
• Consistently meet or exceed individual and studio sales goals.
• Convert walk-ins, phone inquiries, online leads, and first-time guests into paying clients and members.
• Conduct professional studio tours and confidently explain Restore services and membership options.
• Use a consultative sales approach to identify client goals and recommend appropriate services and packages.
• Identify opportunities to upsell and cross-sell complementary services.
• Follow up with prospects who did not purchase during their initial visit.
• Contact inactive and former clients to encourage rebooking and membership reactivation.
• Promote current studio offers and campaigns.
• Ask satisfied clients for referrals and help generate new business.
• Understand and track key sales metrics, including leads, conversions, memberships, average ticket, packages, and daily revenue.

• Serve as a senior front-of-house leader during weekend shifts.
• Set the standard for professionalism, urgency, customer service, and sales performance.
• Help direct workflow and maintain an organized, productive studio environment.
• Coach and motivate Hyper Wellness Representatives to improve sales performance and client engagement.
• Reinforce studio policies, procedures, and performance expectations.
• Help ensure team members remain productive during slower periods.
• Identify operational or staffing issues and communicate them promptly to management.
• Assist with resolving routine client concerns professionally and appropriately.
• Take ownership of the client experience rather than waiting for management intervention.
• Help create a culture of accountability, sales performance, teamwork, and exceptional service.

• Greet every client promptly and professionally.
• Build genuine relationships with new and existing clients.
• Educate clients about Restore services and membership options within the appropriate scope of the position.
• Review upcoming appointments and identify opportunities to improve the client experience.
• Proactively address membership questions, failed payments, scheduling issues, and other client needs.
• Follow up after services when appropriate.
• Help reduce membership cancellations and improve client retention.
• Ensure clients leave with a clear understanding of recommended next steps and available services.

• Answer incoming calls promptly and professionally, with phone coverage treated as a priority.
• Manage appointments, scheduling, client accounts, and point-of-sale transactions accurately.
• Perform opening and closing responsibilities.
• Process payments and assist with membership and package transactions.
• Monitor upcoming appointments and prepare the studio for scheduled clients.
• Maintain accurate client records and required documentation.
• Ensure the front desk, retail displays, lobby, and common areas remain clean and organized.
• Assist with inventory and retail merchandising.
• Support local promotions, events, community outreach, and marketing initiatives.
• Ensure weekend operations remain efficient and professional.

• Membership sales
• Package and service sales
• Retail sales
• Lead conversion
• First-time client conversion
• Average transaction value
• Membership retention
• Client rebooking
• Follow-up activity
• Customer service
• Weekend team performance
• Reliability and attendance

• Minimum 2–3 years of successful retail sales, membership sales, hospitality, fitness, luxury service, healthcare, medical aesthetics, or other customer-facing sales experience.
• Demonstrated ability to meet or exceed sales goals.
• Strong closing and relationship-building skills.
• Previous leadership, supervisory, mentoring, or team-lead experience.
• Excellent verbal communication and interpersonal skills.
• Confident discussing pricing and asking clients for the sale.
• Comfortable making outbound follow-up calls and contacting leads.
• Strong problem-solving and decision-making abilities.
• Dependable, punctual, and capable of working independently.
• Comfortable learning point-of-sale, scheduling, CRM, and other software systems.
• Weekend availability is required.

• Previous experience in health and wellness, fitness, medical aesthetics, massage, hospitality, or membership-based businesses.
• Experience selling recurring memberships.
• Experience with consultative or solution-based selling.
• Experience working in a commission, bonus, or performance-driven sales environment.
• Previous key-holder, shift-lead, assistant manager, or retail leadership experience.